Privacy Policy

Last updated: October 2026

Suku Jewellery ("we", "us", "our") is committed to protecting your personal data. This policy explains what information we collect, how we use it, and your rights.

1. Who we are

Suku Jewellery is a handcrafted jewellery brand based in Bali, Indonesia. You can contact us at hey@sukujewellery.com.

2. What data we collect

When you place an order, we collect:

• Your name, email address, phone number and shipping address
• Your order details (items, quantities, amounts)
• Payment information — this is processed securely by Xendit and we never store your card details
• IP address and browser information collected automatically when you visit our site

3. How we use your data

We use your personal data to:

• Process and fulfil your order
• Send you order and shipping confirmations
• Respond to your enquiries
• Send you promotional emails if you have opted in (you can unsubscribe at any time)
• Comply with our legal obligations

We do not sell your data to third parties.

4. Who we share your data with

We share your data only as necessary to fulfil your order:

• Xendit — our payment processor. Xendit processes your payment securely in accordance with their own privacy policy.
• Shipping partners — your name and address are shared with our courier to deliver your order.
• Netlify — our website hosting provider.

5. How long we keep your data

We keep your order information for up to 7 years for accounting and legal purposes. If you request deletion of your data, we will delete what we are not legally required to retain.

6. Cookies

Our website uses only essential session storage (not cookies) to remember your cart during your visit. We do not use tracking or advertising cookies.

7. Your rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)
• Opt out of marketing emails at any time
• Lodge a complaint with your local data protection authority

To exercise any of these rights, email hey@sukujewellery.com.

8. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.